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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Holly’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not continue to use our website.

The term 'The Holly' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:


  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


In-store Sales


The majority of our stock is secondhand/vintage/antique/recycled goods and as such, they are sold as seen. Customers must satisfy themselves as to the condition, size and colour. No refunds or returns accepted after purchase.


All new goods purchased can be returned if faulty for exchange, repair or refund within 30 days of purchase.


All secondhand electrical items are sold as strictly decorative only unless PAT tested. If customers intend to use them, they should ensure that the item is thoroughly checked and tested by a competent person before use. No untested items are ready to use.


Any items damaged in store are payable in full by the responsible party.


All items must be collected within 14 days unless previously agreed with The Holly.


Telephone and Online Sales


We do not offer purchasing online. Any items that you view on the website or social media pages and are available to view at The Holly and can be purchased (subject to availability) in-store or over the telephone. As many of our items are secondhand/vintage/antique/recycled goods, we strongly advise viewing in person prior to purchase to ensure satisfaction.


We do not offer delivery or postage. As such, any returns must be returned to the shop by the customer (in the same condition as it left) within 14 days to remain valid for return. The Holly is not responsible for any items damaged in transit.


If you’d like to discuss a return of a telephone sale, please contact us on 01306 885460.

Customer Services

Find Us

Opening Hours:

Mon-Sat 9am - 5pm

Sundays (& Bank Holidays) 10am - 4pm

The Holly & Laurel Emporium

Horsham Road

South Holmwood, Dorking

Surrey RH5 4NG

Get In Touch

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01306 885460
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